Click Here

Success Stories

We love to hear from our patients. If you have any feedback or positive stories to share please click on any of the following links and share it with us.

"A small business can survive for 25 years or more if the owner and the employees serve the customers so well that they become friends. Good service, fair pricing product integrity will change customers to friends. You and Clint (previous owner) were successful because you followed those principles. Congratulations to your and your staff on your 25th anniversary."

Sincerely, Jim

"25!! Wow and I've been very fortunate to have had 23 of those caring, understanding and concerned years with one wonderful guy! Thanks Dr. Ed. Wouldn't change for the world."

Carolyn

"I know Ed for over 20 years. He is the BEST. Up to date in the newest in hearing and not happy till his customers are happy!"

Diet

"You really make our lives so much better"

Jack & Helen

"You guys are awesome!! So helpful. You bent over backward to help get everything right. Thank you"

"This company is the very best service both friendly and above board in all their dealings and I love them all."

Lela

"You're the best and so is your office staff."

"Thank you for the wonderful picnic you gave us. We had such a good time. Enjoyed talking to some of the people. Thank you so much."

"I enjoy coming to see you and have had excellent service. Everyone is so kind and caring. Wishing you many more years."

Ruth

"You deserve accolades for your successful 25 years in business. Congratulations!! I feel honored as one of many who have benefited from your expertise. You have helped me be part of the 'hearing' world and I always feel so welcomed by each of you."

Florence

"Just read the article in AARP about hearing experiences. As I read about this bad experience, I was thinking about my own experience with hearing aids. I feel very fortunate to have had your excellent care, advice and support these last 12 years. The confidence and trust I have in you and your staff have helped me deal with my hearing loss philosophically and practically. Knowing youa re phone call (and 200 miles) away."

Joy

“I wouldn't be without my hearing aids. They eliminate so much tension and give me confidence in many situations. Without them I would not be able to assume the leadership responsibilities I carry. Dr. Szumowski has been very helpful and understanding. He was meticulous in fitting and adjusting my hearing aids, and always has time for any problem or question I might have.”

Bob C.—East Lansing

“When I think of how much living I have missed over the past ten years, I could kick myself for not coming to see you sooner. My wife says ‘It's better than a prescription for antidepressant medication.' She can't remember when I was this enthusiastic about the start of each new day. I know it sounds silly, but food even tastes better! My experience has been so good because of the smart choices I made. I chose a Board Certified Audiologist for hearing care. Dr Ed's education and experience resulted in hearing aids that fit my lifestyle and my unique needs. I also chose an office with a staff that consistently exceeds my expectations. Every contact with West Michigan Hearing Services leaves me saying 'wow.' For example, one day your office manager called to say ‘Feel free to run some errands on your way over—we're running about 20 minutes behind schedule.' That was so considerate. The technicians carefully clean and adjust my aids, and always load me with a supply of batteries so never have to buy any. Yes, I live better because I can hear better, but my wife Mary lives even better because I can hear better!”

Dave V.--Otsego

"Dear Dr. Ed--This comes to express our warmest thanks for your excellent presentation to our Care Givers Support Group. We are better informed about hearing, it's loss and interventions. Wishing you all the best."

Ron R.